What's new in Micro Focus Service Desk 7.4?
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Mobile device support:
In alignment with the release of ZENworks® 2017, Micro Focus Service Desk 7.4 introduces support for mobile devices as a separate section in the ZENworks import. This allows administrators and technicians greater flexibility in the way they manage and surface these devices.
Mobile bundle support:
Micro Focus Service Desk 7.4 also introduces support for mobile bundles as a separate section in the ZENworks import. This feature allows administrators and technicians to support mobile bundles and create Store requests on mobile bundles. These requests will be installed automatically on end-users' devices, similarly to the way support is provided for Windows application installs.
Ability to branch on workflows:
This feature brings in support to iterate along the logical path of a workflow and then branch to the previous or next logical state. Administrators can automatically close requests on a certain condition of the workflow being reached or continue to follow the workflow logical path to set up a repeat of the workflow from a certain point (instead of initiating the workflow again in case of a negative scenario).
Ability to link items in incident/service request summary:
Linking items helps technicians assign ownership of items to individual owners and groups of owners directly from the ticket summary page.
Ability to disable and delete items:
We now provide the ability to reactivate or keep items inactive on next sync to ZENworks. This allows for administrators to delete items which they do not want in the system.
Multiple filter selection in the end-user (Customer Portal):
Earlier end-users could select one filter to narrow down their search, now we provide the ability to select multiple filters to make for a highly effective search capability for store items.