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McDonald's
https://www.mcdonalds.com/gb/en-gb.html
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Hi,
Six months ago today, we closed our UK and Ireland restaurants
as the country faced the start of the COVID-19 crisis. Together
with our franchisees, suppliers and brilliant restaurant teams
we changed our operations, implemented new health and safety
measures, test and trace procedures and social distancing and
reopened slowly and safely throughout the summer. Today we have
over 1,300 restaurants open, and this week's announcement from
the Prime Minister has led to a number of questions around which
services we will be offering when and where, so I wanted to
provide you with an update.
Because of the enhanced safety measures we've introduced, we will
operate as follows from Thursday 24th September:
• Between 5am and 10pm, customers can still visit us for takeaway,
dine-in, Drive-thru and order McDelivery® through Uber Eats and
Just Eat at participating locations;
• Dine-in customers will continue to be served by Table Service,
with numbers inside the restaurant carefully managed to ensure we
maintain social distancing;
• Posters displayed at every restaurant will enable you to
register your visit and check-in via the NHS Test and Trace App;
• Face Coverings will continue to be required for our employees
and our customers, except while seated in the dining area;
• After 10pm, our Drive-thru lanes will remain open and McDelivery®
will continue to be available via Uber Eats and Just Eat at participating
locations.
For many years we have been proud to serve customers overnight,
providing a familiar beacon in towns and cities across the country,
offering great value to night workers, emergency service personnel,
night owls and early risers across the UK. The safety measures in
place in our kitchens and service areas means we can continue to
safely provide that overnight service in 800 Drive-thrus. With
thanks to our delivery partners Uber Eats and Just Eat, more than
800 restaurants will also be offering McDelivery® past 10pm also.
There are, and will continue to be, local exceptions to the above,
including additional restrictions in some areas. We will be guided by
local and national government regulations and will ensure the
My McDonald's app, our website and delivery partner apps are kept up
to date with the latest available services and opening hours in your area.
I've written to you many times about the enhanced procedures in our
restaurants. These are designed not only for your safety, but first
and foremost to enable our employees to work safely.
We know the new measures introduced by us or the health authorities
take some adjusting to, I am very grateful for the support and patience
you have shown as we've implemented these changes. From screens in
service areas, dining rooms, and the kitchen, to face coverings, visors
and hand sanitising, you have helped us adapt to new ways of working,
with smaller teams serving a reduced menu and I thank you for your
ongoing support and adherence to these processes.
We are all getting more familiar with technology helping us to
navigate this new normal. The My McDonald's app is no exception,
providing contact-free ordering for dine-in, Drive-thru and takeaway,
keeping you up to date with the latest opening hours, menu additions
and offers. We will continue to offer all new users a free McCafé®
coffee as you adjust to ordering your McDonald's favourites from your
phone. For those customers choosing to dine-in, you can still order
from the self-order kiosks or tills, and contact-free from your table
using the app.
This is not how I expected us to be entering the autumn and winter in
our restaurants but your support has meant we've been able to protect
jobs and to continue serving the communities in which we operate.
It is incumbent upon all of us to take the necessary steps to protect
one another at the moment. From supporting the most vulnerable through
our partnership with FareShare and the End Child Poverty Now campaign,
to simply following the health authorities' advice on staying safe; we
will continue to play our part in helping us navigate this continuing
pandemic.
We really missed our customers and colleagues during our temporary closure,
and we are pleased that our safety measures and procedures along with
following government guidelines allow us to continue to serve you your
McDonald's favourites.
Paul Pomroy
Chief Executive Officer, McDonald's UK and Ireland
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Received on Wed Sep 23 2020 - 22:32:17 CEST