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You're most welcome 🤗,
Please don't hesitate to reach out if you need any further assistance.
Have a good one.
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Reply directly to this email
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---
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Chat transcript
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22 Jun, 2024</td>
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[12:22]
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nortx:
Hi
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[12:22]
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Sam:
Hi there, thanks for reaching out,
I hope you're doing well 🙂
How may I help you?
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[12:22]
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nortx:
Can I change the sercer location?
Johannesburg, Africa
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[12:22]
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nortx:
It's very slow for me. :(
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[12:22]
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Sam:
We can change the location for you once within 12 hours of order
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[12:23]
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Sam:
Please submit a request from your account for change of serve location
You can submit your support tickets here:
https://email.tidioreply.com/c/eJwUyjFuxSAMANDTwIiMbRIYGLrkHpDwBSr9oOBU6u2rP73lXTGQf2Vdot1tAA4OQNfIPiR2lri4PQN5RvS7JcZCztPL6hYRkGFDhMAOwDg6PXBOIeULNr8pBmlXG3eZ_c-c40f3WEXmUvSl8FB45Na7ebqkOpZ8hsJjPXOOW6Sd30WWmXXqO77HuyiGD6Y--jfifwAAAP__bKs18w
We will review it and we will give you a swift resolution.
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[12:23]
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nortx:
https://email.tidioreply.com/c/eJwczD2u6yAQQOHV4A5rGMDgwsVrvI9hGP9INkTGNzfJ6p9yq1Mc6cvTaOOSOplMMCO40QN025QjewuQ7GIGcIGDAYpCQwyJPAB0-4SADgZEGJ0H6L3lCC7RSCnDEAfl4N7zXi95HO-e69kd03bfj6bsP4Wzwvlv6_2kVZo-pTUpq1x9s_1P00Lt1qankz610G_7Cgrnsx7v6yXPY-f3JgzH_fqsgc_fyvsZa1I4cy1PuRrdey0K5yVDttEkNn5wTCaG5AmcjExIS_YK50B5ERuyNoxGO59QJ8xJR1yi4Dj4QNw_ytpdU6lFlINv-u2ne074PwAA__9xRWNJ
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[12:23]
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nortx:
Can I cahnge here? After the time is end?
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[12:24]
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Sam:
Not possible after the server is already activated to a particular location
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[12:24]
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Sam:
Please submit a request from your account for change of serve location
You can submit your support tickets here:
https://email.tidioreply.com/c/eJwUyjFuxSAMANDTwIiMbRIYGLrkHpDwBSr9oOBU6u2rP73lXTGQf2Vdot1tAA4OQNfIPiR2lri4PQN5RvS7JcZCztPL6hYRkGFDhMAOwDg6PXBOIeULNr8pBmlXG3eZ_c-c40f3WEXmUvSl8FB45Na7ebqkOpZ8hsJjPXOOW6Sd30WWmXXqO77HuyiGD6Y--jfifwAAAP__bKs18w
We will review it and we will give you a swift resolution.
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[12:25]
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nortx:
If I open a mistake ticket, can I change it to Germany? Is it faster?
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[12:25]
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Sam:
You can pick a location closer to you
You can test the following IPs:
- Frankfurt, Germany: 31.172.80.55
- London, United Kingdom: 149.50.209.100
- Dallas, USA: 154.7.253.55
- New York, USA: 154.29.74.55
- Los Angeles, USA: 149.102.225.1
- Seattle, USA: 149.102.254.155
- Toronto, Canada: 198.44.132.5
- Singapore: 138.199.24.155
- Mumbai, India: 103.248.61.5
- Istanbul, Turkey: 31.210.50.55
- Johannesburg, South Africa : 160.119.251.155
- South Korea: 27.102.129.203
- Sao Paulo, Brazil: 140.99.164.5
-Tokyo, Japan: 89.187.28.5
- Mexico: 45.134.9.55
You can also test the latency depending on your location here:
https://email.tidioreply.com/c/eJwUyT2OhSAUBtDVQDfm84LILSimcR_8GUwcMXqd5O3-xeoUpwQ2fk26hnEeGZYnQLfgUskrudWzIbAznhJ4HlNk78lE0lsgkIUjAtsJGCaTPWyKHFOB805ZyFa2ftVz_wy5_-k9NJHzVuZX0aJoeXaJrd_ypqKlRIk_uR5SL32Fox9VWbwM7dH_gb4BAAD__1GrMac
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[12:26]
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nortx:
It's perfect: 31.172.80.55
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[12:26]
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nortx:
I made a ticket: Ticket Created #811432
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[12:27]
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Sam:
I can see you are on shared hosting and not vps
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[12:28]
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Sam:
the location is available too
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[12:28]
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nortx:
Yes, but I saw that you could choose a server at registration
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[12:28]
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Sam:
we will attend to your request shortly
The average ticket response time is 30 mins - 1 hour
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[12:28]
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Sam:
Is there anything else I can help you with in the meantime?
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[12:29]
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nortx:
No thanks! Thank you!
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[12:29]
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Sam:
You're most welcome 🤗,
Please don't hesitate to reach out if you need any further assistance.
Have a good one.
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Received on Sat Jun 22 2024 - 11:45:04 CEST